Amazing new features are introduced by Uber Pakistan incorporating driver feedback. These include Arrival Destination & Time, Long trip notification, Driver share trip, and Paid waiting time.
Arrival Destination & Time allows drivers to set their ideal arrival destination and time so that when accepting a trip, they can still get where they need to be while dropping a rider off on the way. Long Trip Notification feature enables drivers to fit driving around their life, and not the other way around by receiving a notification if a trip is estimated to be 60 minutes or longer.
Driver safety is improved through Driver Share Trip feature. This allows drivers to share their location and trip status with friends and family. The driver can start and stop sharing their trip status anytime. Additionally, with Paid Waiting Time, drivers get paid for long wait times after the defined grace period for the rider.
Talking about the initiative, Safee Shah GM, Uber Pakistan explained with examples “What does this mean for drivers? When Khalid takes his kids to school every morning, he has a few hours until he picks them up again. He can turn on the Uber app and accept a few trips from Uber riders and when he needs to head back towards the school, he can use the ‘Arrival Destination and Time’ feature to input the school address and at what time he needs to be there so the final rider he picks up is also heading in the same direction. This ensures he gets to where he needs to be, while benefitting from doing one more trip. Let’s say driver Mohammed, who has been driving for quite some time that day and wants to end his time on Uber in the next hour or so. ‘Long trip notification’ allows him to know in advance if the next trip will be more than 60 minutes so that he can choose to accept it or it goes to the next available driver. Finally, ‘Driver share trip’ allows all drivers to feel safer when going into neighborhoods they may not know as well by sharing their route with family and friends so they know exactly where they are – just like riders can through their app”. He further added that, “We are extremely glad to include these great features that will result in more flexibility for drivers, create a stress-free experience, and build safety through our technology.”
Drivers choose to partner with Uber for the part-time flexible work opportunity that it provides. It allows them to fit this work around their lifestyle while adding to their family’s income. Hence, Uber aims to strengthen its drivers commitment and enrich their experience through enhanced app features, developed through extensive engagement with and feedback from over 50 thousand drivers from across the globe.
Through its core business offering, Uber is utilizing its platform to support the community by providing livelihood opportunities to thousands of people across Pakistan and stimulating the economy.
What is Uber?
Uber is available on all iOS, Android, Blackberry 7 and Windows smartphones. Users simply download the free app and create an account to get riding.
Every potential partner driver must undergo a screening process before they can use Uber. Once passed, the incredible technology connects successful independent partner drivers to more riders, so they can take more trips per hour. The partner drivers who partner with Uber choose when they drive, and can dictate their own schedule, day-to-day, week-to-week. Uber is creating thousands of similar economic opportunities for people in every city where the service is available.
The app uses GPS-enabled maps to find the closest available partner driver, usually just minutes away. Once requested, the rider sees the partner driver’s photo, name and car registration and can watch on their smartphone in real-time as the vehicle arrives. They can also check whether others have had a good experience with him or her. The app notifies the rider when their partner driver has arrived, so gone are the days of waiting outside in the dark.
During the trip, riders can share their estimated time of arrival or a live map with friends or family who can track their progress and know when to expect them. And at the end of the journey, the trip can be completely cashless, as payment can be made automatically made through app wishes so there’s no worrying about carrying enough cash. These features provide increased safety as well as unprecedented convenience.
After every ride, you and your partner drivers need to rate each other and provide feedback. Uber’s safety team reviews this information and investigates any issues. Plus there is 24/7 support so if something happens, whether it’s a traffic accident or a disagreement, our customer support staff are ready to respond to any issues at any time.